Holiday Village Mallorca
Holiday Village Mallorca is the UK all-inclusive name for Protur Monte Safari, a four-star aparthotel on a hillside above Cala Millor on the east coast of Mallorca, refurbished and reopened in 2026. Families come for its drop-off crèche for babies and toddlers, free clubs for older children, several splash pools and a Blue Flag beach a short free shuttle away.
On this page
Is it worth it?
Who it suits, what the 2026 refurbishment changed and the facts to skim before the detail.
Holiday Village Mallorca is the UK all-inclusive name for Protur Monte Safari, a four-star aparthotel on a hillside at the southern edge of Cala Millor, on Mallorca's east coast. It closed over the winter of 2025 and reopened in May 2026 after a full refurbishment of the rooms, restaurants and facilities, so older reviews describing tired décor pre-date the work. What sets it apart for families is Twinkle Stars, a drop-off crèche that takes children from birth to almost three, which few comparable family hotels on the island offer. Alongside it are free clubs and paid academies up to age fifteen, several splash pools and a Blue Flag beach a short free shuttle away.
The trade-offs are worth knowing first. It isn't beachfront: the sand is 1.2km away, reached by the shuttle or a flat walk, so beach trips take a little planning. Evening entertainment noise carries to some room blocks at volume until around eleven, and you can't always pick your block, so it's a resort to think twice about if a baby needs a silent, early bedtime. The standard family room is the 38 m² Apartment, with a separate bedroom you can shut for naps; the two-floor Duplex Suite is the roomier option. You'll get the most from it if you'd otherwise pay for childcare and want the clubs, the pools and an all-inclusive that keeps the daily sums simple.
Best for
You want a genuine drop-off crèche for a baby or toddler, free clubs for older children, splash pools and a Blue Flag beach a short shuttle away, all on one all-inclusive price.
Maybe not for
You need the beach on your doorstep, silence for an early bedtime or a flat site you can push a pram across without lifts and slopes.
Best ages
Babies upwards. The paid crèche takes from birth to almost three, and the free clubs run from three to fifteen.
What stands out
A drop-off crèche from birth, rare among comparable family hotels here, plus a full 2026 refurbishment and childcare staff guests single out.
What to check
The evening entertainment noise reaching some blocks, that your transfer is booked if you go direct, and the crèche cost on top of the all-inclusive.
Where is it?
On a low hillside at the southern edge of Cala Millor, on the east coast of Mallorca, about 75 to 90 minutes from Palma airport.
Quick facts for families
What the resort is like
Where it sits, what the 2026 refurbishment changed and how you get around with a pushchair.
Holiday Village Mallorca sits on a low hillside at the southern edge of Cala Millor, a mature family resort town on the Bay of Son Servera, on the east coast of Mallorca in the Balearic Islands. Its own name is Protur Monte Safari, run by Protur Hotels, an independent Mallorcan group, and TUI and First Choice market it in the UK as Holiday Village Mallorca; you can also book it direct at protur-hotels.com. TUI calls it a five-star Holiday Village, which is its own quality tier rather than the Spanish rating: the hotel is officially a four-star aparthotel. It's one of a cluster of Protur properties around Cala Millor and Sa Coma, and it's easy to mix up with two others: Protur Safari Park, a separate hotel in nearby Sa Coma despite the similar name, and the five-star, adults-oriented Protur Biomar, also in Sa Coma, whose Biomar Spa brand name this hotel's own spa carries.
The hillside position shapes a stay here. Rooms sit in several accommodation blocks spread up the slope, with the main restaurant, bar, pool and entertainment area gathered at the lower level; the upper blocks get the better views out over the coast but a longer walk or lift down to the pools. There are around 300 apartments in all. This isn't a flat, compact site, so there's some slope to cross between sections.
For getting around with a pushchair, eight lifts serve the blocks, which matter for the uphill runs, and there's a pram parking area outside the main restaurant. Most areas are manageable with a buggy, though the slope and the distance from the upper blocks are worth picturing before you book a room high up.
The hotel closed over the winter of 2025 and reopened in May 2026 after a comprehensive refurbishment of the rooms, restaurants and facilities, with a solar park and geothermal heating added at the same time. Reviews from before then that describe dated rooms pre-date the work. For the wider island, its coasts and when to go, see our Mallorca guide.
Every restaurant and bar
The all-inclusive buffet, the three included à la carte restaurants and how the bookings work.
Everything here is all-inclusive: all meals, snacks through the day and local drinks from 10am to midnight. Eating splits between the main buffet, which you walk into, and three à la carte restaurants you book at reception.
| Restaurant | Cuisine | Closed | How it works |
|---|---|---|---|
| Buffet | International | Open daily | Walk-in. Breakfast 8–10:30, lunch 1–3, dinner 6:30–9 |
| Marsala | Italian | Saturdays | Book at reception; one visit per stay included; dinner 6–7:45 |
| Taj | Indian | Mondays | Book at reception; one visit per stay included; dinner 6–7:45 |
| Tao Tao | Asian | Wednesdays | Book at reception; one visit per stay included; dinner 6–7:45 |
The main buffet, which the hotel simply calls the Buffet, serves international food for breakfast, lunch and dinner. High chairs and children's options are there throughout and there's no fixed sitting, so you go in when a toddler is hungry. It's the room a family will eat in most. The choice and volume are good; the other side is that it's densely packed and noisy at peak times rather than a leisurely meal, and some families find it repetitive after a week, so it suits shorter stays a little better.
The three à la carte restaurants, Marsala (Italian), Taj (Indian) and Tao Tao (Asian), each serve dinner from 6 to 7:45pm in a calmer setting than the buffet. Taj is the most consistently praised. Marsala is well liked too, and Tao Tao is more variable, ranging from decent to very good depending on the visit, with some guests rating it the strongest of the three. A smart-casual dress code applies at all three: no swimwear, sports trousers or flip-flops, and men need a sleeved shirt or t-shirt. One review found the service rushed, with starters cleared quickly and mains close behind, worth knowing if you like a slow meal.
How the à la carte booking works
Each à la carte restaurant is included once per stay, booked at reception on arrival or during the week. In school holidays the slots fill fast, so book early in your stay rather than leaving it. Additional visits are sometimes available, so it's worth asking at reception, but the one included visit at each is what you can count on.
For drinks and snacks there's the lounge bar in the lobby and a poolside sports bar, plus a snack bar and kebab hut serving snacks, ice creams and kebabs through the day, with self-service ice cream and lollies poolside and afternoon tea from 4 to 5:30pm, all within the all-inclusive. Local beers, spirits and soft drinks run from 10am to midnight, and cocktails are included, though some guests find the range limited. Gluten-free and dairy-free diets are catered for with advance notice, and one family with allergies rated the kitchen highly; flag any allergy when you book and again on arrival.
Apartments and suites
Every room type with its official size, which suits a family, the pools and the Blue Flag beach below.
The hotel is made up of apartments and suites in four types, all refurbished in 2026. The table lists each with its official size and how many it sleeps; the guidance after it is which suit a family with a baby or toddler.
| Room | Size | Sleeps | Good to know |
|---|---|---|---|
| Apartment | 38 m² | 3 | Twin beds in a separate bedroom with a separating door, two sofa beds in the lounge, balcony, shower only. The standard family room. |
| Suite | 36 m² | 2 | King bed plus a lounge sofa bed, balcony, welcome mini bar. Leans to couples rather than families. |
| Swim-up Apartment | 36 m² | 2 | Twin beds plus sofa and armchair beds, terrace onto a shared river-type pool. A couple's upgrade. |
| Duplex Suite | 36 + 39 m² | 3 | Two floors, with a roof terrace with a whirlpool bath, day bed and sea and mountain views. The roomier family pick. |
Every room has air conditioning, free Wi-Fi, a fridge, a microwave, a kettle with tea and coffee, a 50-inch smart TV, a free safe, a hair dryer and toiletries, is cleaned six days a week and is non-smoking. The fridge and microwave help with milk and simple baby food.
The 38 m² Apartment is the standard family room and the one most families book. It has twin beds in a separate bedroom and two sofa beds in the lounge, with a door between the two, so you can put a baby or toddler down in the bedroom and stay up in the lounge. Its official limit is three guests, so a family of two adults and two children should ask about adjoining rooms rather than count on this room stretching to four. It has a balcony and a shower rather than a bath.
The Suite (36 m²) has a king bed and a lounge sofa bed but sleeps two, so it leans to couples more than to families with young children. The Swim-up Apartment (36 m²) also sleeps two and adds a terrace onto a shared river-type pool and a welcome mini bar that includes cava, more a couple's upgrade than a family room. The Duplex Suite is the roomier family pick: two floors, 36 m² below plus a 39 m² upper level, sleeping three, with a roof terrace that has a whirlpool bath, a day bed, sea and mountain views and its own cava mini bar. The two floors give real separation between a child's sleep and the adults' evening, and reviews rate the space and the terrace highly.
The floors throughout are hard tiles, easy to keep clean but hard for a crawling baby, so a foam play mat is worth packing. Eight adapted rooms with step-free access from reception are available for guests who need them.
Pools and water features
There are around six pools in all, though the hotel lists pool types rather than a count. Outdoors, the main activity pool is the large, busy one, with organised pool games, aqua aerobics and music through the day and inflatables in use; a separate, deeper quiet pool is the calmer alternative for relaxed play; and one further outdoor pool is heated, a warmer choice when the others feel cold in the cooler shoulder months.
For little ones there's a small, shallow toddler splash pool with jets and fountains, described by families as ideal for one to three year olds, though one listing counts two such splash areas rather than one, and a larger family splash park with slides, sprinklers, jets and water cannons.
Indoors, in the Biomar Spa area, there's a pool open 10am to 6pm and closed Sundays, 1.15 to 1.25m deep, with a water cannon and a neck cascade. It's adults-only, for 16 and over, except between 1 and 3pm when under-16s can use it. The water is listed at 27°C in October, and whether it's heated earlier in the season is worth checking at the resort if a warm indoor swim matters to you then.
Pool towels are available from reception with a refundable deposit. The pool surrounds are tiled, so they're slippery for unsteady toddlers when wet. In peak season loungers get claimed very early, from soon after 7am; the resort's rule against reserving before 8am isn't consistently enforced, and it's a common complaint in the school holidays.
The beach
The beach is Cala Millor Beach (Platja de Cala Millor), about 2km of fine white sand roughly 1.2km from the hotel. It held Blue Flag status in 2024 and 2025. The entry is shallow and gentle, which families describe as calm and easy for children to paddle in, and there are lifeguards during the day with a first-aid station, plus showers, toilets, sun loungers and parasols for hire, disabled access ramps and reserved disabled parking.
A free hotel shuttle runs to the beach daily, roughly every fifteen minutes at busy times and staffed by drivers guests often single out as friendly, from 9:30 to 13:30 and 15:30 to 19:30, a five to ten minute ride, with a gap over the middle of the day. You can also walk the 1.2km, which is flat and along a road and manageable with a pushchair in the cooler parts of the day, though most families take the shuttle.
Once you're there, a long seafront promenade with a cycle lane runs the length of Cala Millor and on to Cala Bona, a flat 3.5km path that's fully buggy-friendly. In summer, June to September, the beach has jet skiing, banana boats, paddle-surfing, windsurfing and parasailing, plus free beach volleyball, football, badminton and tennis. Because the beach sits in the town, the shuttle also drops you near the shops and restaurants on the front.
Babies and toddlers
The drop-off crèche, the clubs by age, everything that fills a family day and the days out beyond the gate.
The resort's headline for families with the youngest children is the HV Crèche, Twinkle Stars, a drop-off nursery for babies and toddlers from birth to 35 months, almost three. It runs May to October in two-hour sessions you book in advance, with the daily pattern varying, so check the times when you book. The staff are UK-trained and English-speaking, and it's the facility families most often single out, both for them and for offering genuine drop-off care for under-threes. It costs extra on top of the all-inclusive, and you can pre-book through TUI before you travel or book on arrival. The activities run to arts and crafts, sensory play, bug hunts and sandcastle building, with parent-and-toddler sessions too, and the room is well equipped, with toys of a quality on a par with Mothercare or the Early Learning Centre and a secure shaded outdoor area. There's a sign-in procedure that can eat into a paid session, so arrive early for the first one.
Older children have free clubs, grouped by age and run by an English-speaking team: a younger club for threes to fives, open seven days a week, an older one for sixes to eights (sometimes combined into one club for threes to eights), a tweens club for nines to elevens and a teens club for twelves to fifteens with DJ lessons and other teen activities. The clubs run through the season.
A travel cot and a baby bath can be pre-booked for under-twos, though one family found the baby bath small for an older toddler, so it suits the youngest best. Formula and nappies in the usual brands are on sale in the Cala Millor supermarkets.
On resortThings to do
Beyond the free clubs there are paid academies you book through the TUI or First Choice app, where slots are released daily, around 6pm in-app, and go quickly, so it's worth being ready when they open. The Football Academy takes age-grouped sessions for fives to sixteens on the seven-a-side pitch with well-liked coaches, though some sessions fall at midday in peak-summer heat. A Swimming Academy runs from age three, and the Stage Academy, a consistent highlight, builds drama and dance to an end-of-week show, with academy T-shirts the children sign for each other afterwards. There are also Balanceability learn-to-cycle courses for young children.
The Aerial Adventure Course is a double-decker rope and zip course for ages six and up (130cm to go alone, 120cm with an adult), a paid activity booked through the app. For younger children there are two playgrounds, one for under-sixes, a climbing wall added in the 2026 refurbishment, a games room and table tennis.
While children are in the clubs, the Biomar Spa is free to over-sixteens, roughly 7am to 7pm, with a jacuzzi, scented showers and a sauna. Treatments are charged on top, from small beauty treatments upward. There's a free gym for over-sixteens, 7am to 7pm, where appropriate footwear is compulsory, and on-site sport covers the seven-a-side turf pitch and a multi-sport court. Golf is at Val Golf Son Servera about 5 miles (8.5 km) away, the resort rep can book catamaran trips and scuba is available through an independent operator on the Cala Millor promenade.
The daytime programme keeps the activity pool busy with music, quizzes, dancing, classes and games. Evenings bring shows, themed and party nights, bingo, cabaret, live music and a mini-disco at 7:30, ending around eleven, with the end-of-week academy shows a family favourite. The one consistent gripe is the noise from the main stage, which reaches some room blocks and is hard to block out.
Off resortThe area and days out
Cala Millor is a mature east-coast resort town with a long seafront promenade, shops, supermarkets, restaurants and an arcade zone, plus a Monday market on Calle Eucaliptus. It's about 1.2km from the hotel, a short hop on the shuttle and along the front. Cala Bona, a quieter cove with a small beach, is a flat 3.5km walk along the promenade, and Sa Coma, another calm beach, is about fifteen minutes by taxi.
Further afield, most families hire a car for a day or use the TIB bus route 401 towards Manacor, Palma and Porto Cristo. Porto Cristo, about 6 miles (10 km) away, has the Caves of Drach, an underground lake with a live classical concert among the stalactites, on timed entry and fine with children, plus the nearby Caves of Hams and Dinosaurland. Artà, a walled old town with a prehistoric Talayotic site and a Friday market, is about 15 miles (25 km) north.
For bigger days out, Aqualand El Arenal, Mallorca's largest waterpark, is about 35 miles (55 km) away with coach excursions from Cala Millor in summer, and the Western Water Park near Magaluf is further again. Palma, about 44 miles (70 km) or 90 minutes by road, has the cathedral, the shops and the Palma Aquarium, and the Rafa Nadal Museum is about 22 miles (35 km) away. For the island as a whole, see our Mallorca guide.
Loves and gripes
What guests rate and what frustrated them, the scores we found, how it compares, the journey in and the weather.
What families love
- The childcare staff, the most consistent praise across reviews for warm, qualified care of babies and children.
- The Twinkle Stars crèche and the kids' clubs and academies, with the Stage and Football academies singled out.
- The toddler splash pool, which keeps little ones happy.
- The cleanliness of the rooms, pools and grounds.
- The free, frequent beach shuttle, its drivers often praised too.
- The all-inclusive value, with three à la carte dinners, snacks and drinks included.
- The 2026 refurbishment, reported as finished with no building work.
Common gripes
- Evening entertainment noise reaching some room blocks until around eleven.
- Sun loungers claimed from soon after 7am in peak season.
- The beach being 1.2km away rather than on site.
- The one-visit-per-stay limit on the à la carte restaurants.
- The buffet turning repetitive after a week or so.
- Academy slots on the app going quickly.
- The busy, sometimes chaotic activity pool in peak season.
- Tiled pool surrounds, slippery for unsteady toddlers.
- Reception and admin service, more mixed than the rest.
Across the review sites the picture is solidly positive. TripAdvisor scores it 4 out of 5 from around 2,400 reviews, Google around 4.5 out of 5 from roughly 700 and Holiday Hypermarket 4 out of 5 from about 2,400; one baby-and-toddler specialist ranks it 21st of 50 Mallorca hotels for that age group. Treat these as a rough steer as of mid-2026.
Against other Mallorca family hotelsHow it compares
What marks Holiday Village Mallorca out among family hotels on the island is the drop-off crèche from birth to almost three, which is rare in this bracket; the resorts families usually weigh it against run parent-accompanied baby clubs instead. On the north coast, Iberostar Selection Albufera Park, TUI BLUE Alcudia Pins and PortBlue Club Pollentia at Alcudia are all beachfront or close to it, but their youngest-age clubs need a parent to stay. Its five-star sister up the coast in Sa Coma, Protur Biomar (TUI BLUE Sensatori Biomar), is smarter and more adult-oriented at a higher price, and Zafiro Palace Alcudia is a five-star with a pirate-ship pool and swim-up suites but a club only from four. What you trade here for the crèche is that the beach is a shuttle away and the evenings can be noisy.
From Palma airportGetting there and when to go
Palma airport (PMI) is about 44 miles (70 km) away, on the far side of the island. A coach transfer takes roughly 75 to 90 minutes and is included on TUI and First Choice packages; on a direct Protur booking it isn't, so you'd arrange the Protur shuttle (hourly, through the Protur airport-transfer page), the AEROTIB A42 public bus (around €12 per person one way, last checked June 2026) or a hire car (about 55 minutes; Proturcars are on site). Either way, sort the transfer before you travel, because it isn't laid on automatically for direct bookings.
The resort runs seasonally, roughly May to October, and the gentlest weeks with little ones are late May into June and September into early October: warm days, lighter crowds and a sea above 20°C from June. July and August are the hottest and busiest, with the sharpest competition for loungers. The indoor pool and spa are the only facilities open year-round, and the kids' clubs run May to October. Exact dates shift year to year, so confirm on the Protur or TUI booking calendar.
Month by monthWeather
Cala Millor is on the east coast of Mallorca, where the weather is close to Palma's, a touch wetter in autumn, and there's no dedicated local weather station, so treat the monthly figures as a reliable steer rather than an exact reading. They cover the season the resort is open.
| Month | Daytime high | Overnight low | Rain | Wet days | Sea temp |
|---|---|---|---|---|---|
| May | 23° | 15.5° | 32 mm | 3 | 19° |
| June | 27.5° | 19.5° | 13 mm | 2 | 23° |
| July | 30° | 22.5° | 5 mm | 0 | 26° |
| August | 30.5° | 23° | 23 mm | 2 | 28° |
| September | 27.5° | 20.5° | 63 mm | 5 | 26° |
| October | 24.5° | 17° | 67 mm | 6 | 24° |
Typical monthly averages from weather-station records. Sea temperature is the open-water figure, so a sheltered bay can feel a degree or two warmer.
Health, supplies and getting sorted
Shops and pharmacies, the nearest A&E, accessibility and the practical bits, then the entry rules for Spain.
The resort has its own shop for basics, and Cala Millor town, a short shuttle away, has supermarkets and a pharmacy; formula and nappies in the usual brands are easy to find there. For anything medical, there's a local medical centre in Cala Millor for minor issues; the nearest hospital with a 24-hour A&E is Hospital de Manacor, about 12 to 19 miles (20 to 30 km), roughly 20 minutes by car, and Son Espases in Palma, about 44 miles (70 km), is the island's largest for serious or specialist cases.
On accessibility, the eight lifts that serve the blocks matter for the uphill sections with a pushchair, and there are eight adapted rooms with step-free access from reception, disabled toilets, baby changing in most public toilets and a pool hoist at the main pool. Wheelchair users should check the beach shuttle's accessibility with the resort directly when booking.
There's a self-service launderette (charged) with a free ironing service, and EV charging points on site.
Before you travelEntry requirements
UK passport holders don't need a visa for Spain for stays under 90 days in any 180, and a passport valid for the length of the stay is enough, since Spain doesn't require six months' validity. Spanish law requires extended personal details at check-in for everyone aged 14 and over, so have your documents to hand. A GHIC or EHIC covers emergency treatment through the Spanish public health system. There's no FCDO advisory against travel to Mallorca or the Balearics at the time of writing. Balearic rules limit alcohol sales in some resort zones, which affects the wider resort strip's evening scene rather than the all-inclusive package. Check the current GOV.UK Spain advice before you go.
Questions
The things families ask most, and where to see the photos.
How young will the crèche take a baby, and is it included?
Twinkle Stars is a paid extra on top of the all-inclusive, not part of it, and it takes babies from birth up to 35 months in two-hour sessions from May to October. Book it through TUI before you fly or on arrival at the resort. Turn up in good time for the first session, as signing in can eat into your two hours.
How do the à la carte restaurants work?
Marsala, Taj and Tao Tao are each included once per stay and booked at reception, with dinner from 6 to 7:45pm. Each closes a different weekday, so check the day before you plan a night there. Extra visits are sometimes available on request, but count on one dinner at each.
Will the evening entertainment keep the children awake?
It can. The main entertainment runs until about eleven and carries to some accommodation blocks, which you can't always choose on arrival. If a silent early bedtime is essential, flag it with TUI or Protur before you travel and pack a white-noise app; families who need quiet may be happier at a beachfront resort without a central stage.
Do we have to use the shuttle to reach the beach, or can we walk?
You can walk. It's a flat 1.2km along a road, fine with a pushchair when it's cool, though most families take the free shuttle, a five to ten minute ride. The one catch is the midday gap, when the shuttle stops between about half one and half three, so time beach trips around it or be ready to walk back.
How do we get a sun lounger in peak season?
The loungers by the main pool go early in July and August, claimed from soon after 7am. The resort asks guests not to reserve before 8am, but that isn't policed strictly, so if a particular spot matters, arrive early or use one of the quieter pools. Out of peak season it's rarely a problem.
Is the transfer included if we book direct?
Not if you book direct. TUI and First Choice packages include the return coach; a direct Protur booking doesn't, so you'll arrange your own, whether that's the Protur shuttle, the public bus or a hire car. Sort it before you fly rather than at the airport.
Which room suits a family with a baby or toddler?
The 38 m² Apartment, with its twin bedroom you can shut for naps and two sofa beds in the lounge, is what most families book. Its official limit is three guests, so two adults with two children will need to ask about adjoining rooms. For more room, the two-floor Duplex Suite separates a child's sleep from the adults' evening.
See more Holiday Village Mallorca photos
Open the Holiday Village Mallorca photo gallery →Useful links
- Protur Monte Safari: the hotel's own site for rooms, board and facilities.
- GOV.UK Spain travel advice: entry rules and safety updates before you travel.
- Mallorca with little ones: our guide to the island, its coasts and when to go.
Last updated 16 July 2026.
